Start from evidence, not assumptions: interviews, reviews, comment mining and competitor audiences condensed into one living document the whole team quotes.
Actions to take
- Interview five real customers and record their exact words
- Mine reviews and comments for repeated pains and phrases
- Refresh the file monthly with new objections and wins
Consideration: Write it in the customer's vocabulary, never in internal jargon, the file is useless if it sounds like your org chart.
Compress who you serve, what changes for them and why you over anyone else into a line short enough to survive a caption.
Actions to take
- Draft ten versions and test them as hooks
- Kill every word a stranger would not understand
- Pin the winner where every brief starts
Consideration: If the sentence could belong to a competitor, it is not positioning yet.
Rank networks by where your buyers actually decide, not where posting feels comfortable, and staff them unevenly on purpose.
Actions to take
- Score each network for audience fit, intent and cost
- Go deep on two, maintain presence on the rest
- Re-score every quarter with real performance data
Consideration: A thin presence everywhere loses to a strong presence somewhere.
Connect the daily numbers (hooks, retention, replies) to the monthly ones (leads, bookings, revenue) so every metric has a parent.
Actions to take
- Define one north-star metric per quarter
- Pick three leading indicators the team can move daily
- Review the ladder in the same meeting, every week
Consideration: A KPI nobody can influence by Friday is a report, not a goal.
Study the three accounts your customers already follow: what they publish, when, what lands, and where the silence is.
Actions to take
- Log their top ten posts and reverse-engineer the pattern
- List the questions they never answer
- Occupy one gap with a recurring format
Consideration: Copy the standard, never the voice, the gap is your territory.